What if I forget my password?
Is there a charge to receive eStatements?
When will I receive my eStatement?
Will I receive images with my eStatement?
Can I save my eStatements?
Is my eStatement secure?
Do I need to sign up for Internet Banking to receive eStatements?
Can I have my eStatements sent to more than one address?
I have more than one deposit account. Can the eStatement for different
accounts be sent to different email addresses?
How do I change my email address?
What if I don't receive my eStatement?
What should I do if my email is down?
Can I go back to receiving a paper statement?
Can I request older statements?
How long are the eStatements available for viewing?
How do I sign up for eStatements?
ENROLL NOW >> If you would like your bank statements emailed to you, rather
than receiving your bank statements by postal mail.
eStatements from Cresco Bank & Trust Co....we're sure that you will love it.
For more information contact us at 563-547-2244 and ask for Bookkeeping
Services.
What if I forget my password?
Call Cresco Bank at 563-547-2244 and ask for Bookkeeping Services. Our
bookkeeper will ask you a few questions to verify your identity. Our
bookkeeper can either tell you your password or reset it to a new password
of your choosing.
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Is there a charge to receive eStatements?
No. Receiving your eStatements is a free service. Remember that you will
need an Internet connection and valid email address; Adobe Acrobat Reader; and an account (checking, savings, or money market) with Cresco Bank & Trust Co.
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When will I receive my eStatement?
Each month, on the first business day after your statement cycle, your
eStatement will be emailed to you. Your eStatement will come as a .pdf
attachment that has been encrypted with a password of your choosing. You can
open the file and view, print, and/or save it to your computer's hard drive.
Will I continue to receive my paper statement in the mail?
No, when you begin receiving your eStatement, you will no longer receive
your paper statement.
Will I receive images with my eStatement?
Yes. As an incentive to switch to eStatements, even if you did not receive
images with your paper statement, you will receive check images with your
eStatements.
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Can I save my eStatements?
You can save your eStatement by printing the .pdf attachment; by keeping the
email message that contains your eStatement, or by saving the .pdf file to a
folder on your hard drive or other storage medium. You will need your
password to open the file even if you save it on your hard drive.
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Is my eStatement secure?
Yes. Your eStatement file is encrypted using 128-bit encryption to a
password that you previously supplied to us.
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Do I need to sign up for Internet Banking to receive eStatements?
No. You can receive eStatements even if you don't use online banking.
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Can I have my eStatements sent to more than one address?
Yes. We can send your eStatements to two email addresses. All copies of the
eStatement will be identical and use the same password.
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I have more than one deposit account. Can the eStatement for different
accounts be sent to different email addresses?
Yes. Each account can have a different email address, or you can use the
same email address. You can specify a different password for each account or
you can keep them all the same.
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How do I change my email address?
Call Cresco Bank at 563-547-2244 and ask for Bookkeeping Services. We will
verify your identity, and then make the change you are requesting. We will
send a confirmation email to both the old and new addresses. If your old
address has already been discontinued, we will mail a confirmation to your
home address.
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What if I don't receive my eStatement?
Call Bookkeeping Services at 563-547-2244. We will confirm your identity and
email address and then re-send your eStatement. If your eStatement is
undeliverable to all email addresses for 2 consecutive months, account(s)
will revert to printed paper statement(s) and normal image presentation.
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What should I do if my email is down?
Please notify Bookkeeping Services at 563-547-2244 for options if you are
experiencing personal email account difficulties.
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Can I go back to receiving a paper statement?
Yes. Please call Bookkeeping Services at 563-547-2244. We will cancel your
eStatement and re-instate your paper statement. If you previously received
images with your paper statement, you will receive them after the switch. If
you did not previously receive images on your paper statement, you will not
receive them after the switch. Certain account types do not qualify to
receive images on paper statements.
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Can I request older statements?
Yes, for an applicable fee. Please call Bookkeeping Services at
563-547-2244.
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How long are the eStatements available for viewing?
Your eStatement is available for viewing as long as it is available in your
email system or saved storage medium of your personal choosing. Keep in mind
that you will always need a password to open the document.
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How do I sign up for eStatements?
Click to enroll now>> for a printable enrollment form to mail, fax, or deliver to Cresco Bank & Trust Co. If you choose to enroll by fax or mail, we will send a
confirmation to your email address(es) and postal address that we have on
file to ensure your identity and security. Another option is to stop in and fill out an enrollment form. You can then expect to receive your first eStatement at your next billing cycle.
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